Marine
A global leader in marine electronics has a sprawling collection of sophisticated product designs and correspondingly complex equipment troubleshooting procedures. Among this company’s thousands of field engineers globally, there are a dozen or so veteran marine equipment experts who know the ins and outs of multiple product families and generations; these experts are highly in demand, but most of them are close to retiring, creating a real urgency in preserving their deep knowledge in this domain.
Thanks to having first-class consideration and treatment of human expertise, DANA is being used with success to capture and scale these experts’ experiential knowledge, such as:
- Important but uncommonly known facts about various regions’ different oceanic characteristics and conditions, which impact instrument sensitivity and how certain measurement data should be interpreted
- Inference rules about sonar image patterns and the under-water physical objects they usually correspond to; and
- Step-by-step and hierarchical procedures for troubleshooting malfunctioning equipment taking into account both product generations/lines and the physical operating environments
The DANA agents thus created are playing a crucial role in propagating experience accumulated over decades in the marine electronics field throughout the company’s multinational operations, delivering a multitude of benefits:
- Significantly reduced dependency on the small number of veteran experts;
- New insights from fusing knowledge across international engineering teams; and
- 3-4 times faster equipment issue resolution.
Railway Transportation
A leading railway operator in Japan, which serves millions of passengers daily, aims not only to keep its trains running on time but also to provide passengers with top-quality service experience throughout its station network. This requires effective integration of scheduling information with knowledge about regional cultural and taste differences.
With its integration of human knowledge with a wide array of informational resources including live data systems, DANA is being used to create monitoring and service-recommendation agents employed in this railway network. Use cases include:
- Culturally contextual guidance for visitors from other regions or countries
- Interest and budget-based travel recommendations
- Dynamic recommendations based on weather, special local events, and congestion information
The Coming Future of Industrial AI
As AI continues to proliferate in critical real-world industries, approaches like DANA that prioritize consistency, accuracy and domain-specific knowledge shall play an important role in building effective and trustworthy AI systems. And as more and more industrial enterprises join the AI Alliance’s movement of global, open AI collaboration, we have a unique opportunity to put DANA to work to enhance industrial efficiency and safety.
About the authors:
Kentaro Maegaito is the General Manager at Fenrir Inc.
Vinh Luong is the Head of Product Management at Aitomatic, Inc.